Last Updated: July 2026
1. Introduction
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request service estimates, enter into Annual Maintenance Contracts (AMCs), or engage with our HVAC engineering and installation services.
2. Information We Collect
We collect several types of information to provide and improve our services to you:
- Personal Identification Information: Name, email address, phone number, corporate title, and billing/mailing address.
- Project & Facility Data: Site address, building specifications, equipment models, service history, and HVAC operational requirements provided during consultations or AMC requests.
- Technical & Usage Data: IP address, browser type, operating system, and interaction details collected via cookies and analytics when you navigate our website.
3. How We Use Your Information
We use the collected data for operational and administrative purposes, including:
- Processing service requests, site audits, engineering consultations, and system installations.
- Managing and fulfilling Annual Maintenance Contracts (AMCs) and technical support requests.
- Communicating project updates, quotation details, and equipment warranty information.
- Improving our website functionality, service offerings, and customer care operations.
- Complying with legal, safety, and regulatory engineering standards.
4. Data Sharing & Third-Party Services
We do not sell or rent your personal information. We may share necessary data only under the following circumstances:
- Authorized Equipment Suppliers & OEMs: Sharing equipment serial numbers or site specifics with original equipment manufacturers for warranty registration and technical support.
- Subcontractors & Field Engineers: Providing site details to certified technicians and field engineers assigned to your installation or maintenance project.
- Legal Compliance: Disclosing information where required by law, government regulation, or court order.
5. Data Security
We implement industry-standard administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, or alteration. However, no digital transmission or storage system can be guaranteed to be 100% secure.
6. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience, analyze site traffic, and optimize performance. You can manage or disable cookies through your web browser settings, though some website features may function with reduced capability.
7. Your Data Rights
Depending on your location, you have the right to:
- Access, review, or request a copy of the personal data we hold about you.
- Request corrections to inaccurate or incomplete information.
- Request the deletion of your personal data, subject to legal and contractual retention obligations.
8. Contact Us
For any questions regarding this Privacy Policy or your personal data, please contact our administrative team via email or phone provided on our contact page.